Service Agreements

Ms. Conroy advises clients on a wide variety of service agreements including:

• ASP and other Internet-based service agreements
• Agreements for information and data services, fulfillment, product development, benefit administration, payment processing and various other services
• Outsourced business process agreements.
• Consulting services agreements of all kinds, including form and custom contracts for training and development specialists, coaches, workplace anthropologists, software consultants, and software developers who also offer implementation and customization services.
• Technology development agreements, which often are part of more complex transactions involving patent or OEM licenses.
• Maintenance and support agreements, including online technical support guidelines. In the case of enterprise software, maintenance and support agreements are typically part of an integrated package that includes license and implementation service agreements.

As with license agreements, form agreements can help shorten the sales cycle and make negotiating easier.

Ms. Conroy also reviews, comments on and revises in-bound service agreements and Statements of Work. Where appropriate, she provides templates and suggested strategies for negotiating term sheets for both standard and “one-time” deals. Where Statements of Work are recommended, Ms. Conroy provides proven templates, and reviews and comments on proposed Statements of Work.

Please click on Customized Forms for information about developing templates that work for your business.

Please click on Negotiation Process for information about negotiation services offered by Ms. Conroy.